Start.Sustain.Scale.
Most churn doesn't happen at cancellation, it happens weeks earlier, when a customer never reaches the outcome they bought you for. We build a Time to Value process that's owned, tracked, and accountable to someone by name, not a vague onboarding checklist nobody's responsible for.
Every customer relationship runs on three things: a goal they've explicitly agreed to, a process that gets them there, and the right people involved at the right moments. We help you build that narrative deliberately instead of letting it happen by accident, and layer in the account health visibility that makes the whole thing predictive instead of reactive. Once you know exactly where a customer stands, what to offer next stops being a guess.
As you grow, the same team that handled things fine at a smaller size starts drowning without more structure. We help clarify who owns what internally so retention doesn't depend on any one person's heroics. And because the account health visibility your methodology depends on has to survive without you in the room, we built RenuCast to carry it forward automatically.
Three ways to work together, one framework underneath.
Advisor
1:1 coaching for a founder, CEO, or CX leader who wants a direct expert sounding board, not a full engagement.
- Direct 1:1 access
- Outside perspective on live decisions
Best for
Leaders who need sharper judgment and outside perspective on their own decisions.
Catalyst
Team-wide lift through structured focus. Team meetings plus individual 1:1s, building alignment and consistency.
- Team meetings
- Individual 1:1s
- Alignment and consistency
Best for
Retention improvement and operational consistency.
Partner
Fractional leadership, full accountability. We lead post-sale functions, attend exec meetings, own strategy.
- We lead post-sale functions
- Exec meeting attendance
- Strategy ownership
Best for
Executive-level cross-functional alignment.